Return Policy
Only items that have been purchased from www.playboyhome.co.uk can be returned using the instructions below. Items purchased in stores cannot be returned to www.playboyhome.co.uk and must be returned to the store from which the item(s) were purchased. Store returns must follow that store's return policy. Playboy retail stores cannot accept returns for items purchased at www.playboyhome.co.uk.
Your satisfaction is guaranteed. If you are not satisfied with your purchase for any reason, you may return it in accordance with this policy for a refund of the purchase price, not including shipping fees or taxes. Except with respect to the return of defective or incorrect items, Customer is responsible for all outbound and return shipping costs. In the event the return is made due to defective merchandise, or a wrong item has been shipped, Playboy/FiftyOnePercent, will additionally reimburse the customer for the cost of shipping the merchandise back. In order to receive a reimbursement for the shipping fees, customers MUST ship the merchandise via standard mail or GROUND. Shipping costs will not be reimbursed for any other methods (i.e. Next Day, 2nd Day, 3 day, etc). *Please Note, for returns of international orders, Playboy/ FiftyOnePercent does not reimburse for Duties/Tariffs paid. All returns are subject to the following requirements:
Your satisfaction is guaranteed. If you are not satisfied with your purchase for any reason, you may return it in accordance with this policy for a refund of the purchase price, not including shipping fees or taxes. Except with respect to the return of defective or incorrect items, Customer is responsible for all outbound and return shipping costs. In the event the return is made due to defective merchandise, or a wrong item has been shipped, Playboy/FiftyOnePercent, will additionally reimburse the customer for the cost of shipping the merchandise back. In order to receive a reimbursement for the shipping fees, customers MUST ship the merchandise via standard mail or GROUND. Shipping costs will not be reimbursed for any other methods (i.e. Next Day, 2nd Day, 3 day, etc). *Please Note, for returns of international orders, Playboy/ FiftyOnePercent does not reimburse for Duties/Tariffs paid. All returns are subject to the following requirements:
- Refunds. All returns must be received within 35 calendar days from date of invoice to receive a refund.
- Credits. Returns received between 35 and 90 calendar days from date of purchase will receive an online store credit or exchange only.
- No Returns after 90 days. No returns will be accepted after 90 calendar days from date of purchase and will be sent back to you via return mail.
- Packaging. All returns MUST be in new and unused condition in original packaging with tags attached.
- Return/Exchange Form. Invoice # and Billing Name must appear on the Return/Exchange Form. If you no longer have a copy of your invoice or Return/Exchange Form and wish to obtain one, please request one by emailing: returns@playboyhome.co.uk, or by calling our Customer Service department at 01455 204301. Fill out the Return/Exchange Form and include it, along with a copy of your invoice, in your package.
- Shipping. Seal your package well and send it to the return address listed below. We recommend you insure your package and send it via a traceable carrier.
- Return Merchandise to:
- FiftyOnePercent
Rowan House
Brook Street, Walcote, Leicestershire LE174JR
Attn: Playboyhome.co.uk
You will be notified by email when your package has been received and your credit or exchange has been processed. - Exchanges. Please note that your exchange item may be out of stock by the time your return is received. We suggest you list several style numbers on your Return/Exchange Form and note in the comments section which is your 1st, 2nd, 3rd choice. OR, specify that you would like to receive an Online Store Credit.
- Stocking. If your exchange is out of stock or on back order, a refund or online store credit will be issued.
- Credits. When exchanging one item for another, the value of the returned item will be applied as a credit towards the new item you are requesting. If the price of the new item is higher, we will charge your credit card for the difference. If the price of the new item is lower, we will credit the balance on your credit card (provided your return was received within 35 calendar days from date of invoice). If your return was received between 36 and 90 calendar days from date of invoice we will refund the difference in the form of an online store credit. Please Note: Returns from separate orders cannot be combined for credit towards a single exchange item. If you would like to return items from several orders in exchange for new items(s), please return the items to us and place a new online order for the item(s) you want to buy. When you exchange one item for another, the new item(s) will be shipped at no cost to you via DHL service only. We reserve the right to revoke this policy on a case by case basis in the event we deem a customer is abusing it.
- Damaged or defective Sensual Products (including massagers, enhancement products, and bedroom gear), DVD's, and CD's will be promptly replaced with the same item. Refunds and exchanges will be granted only if they are sealed in the original shrink-wrap..
- Supplements and Lotions are available for return as long as they are unopened (or equivalent).
- All custom design item sales are final. If we incorrectly shipped you the wrong product or you receive a product with a manufacturing defect, please contact us within 35 days of the date of invoice to receive a replacement for the item. Incorrect of damaged merchandised must be returned in order to receive a replacement item. All custom design items are shipped free of charge via DHL. All costume sales are final. Exceptions may only be made when incorrect merchandise has been shipped or merchandise is received with manufacturer damages.
- All underwear sales are final.
